What is the lead time for a standard RO system?+
Standard industrial RO systems (1-10 T/h) typically require 15-25 working days for manufacturing and 3-7 days for on-site installation and commissioning. Customized systems may require additional time depending on complexity.
Do you provide international shipping and installation?+
Yes, we offer worldwide shipping and our certified engineering team can travel to your site for installation, commissioning and training. We have successfully completed projects in over 50 countries across Asia, Middle East, Africa, Europe and the Americas.
What documentation do you provide with pharmaceutical systems?+
We provide complete 4Q validation documentation (DQ, IQ, OQ, PQ), FAT and SAT reports, operation and maintenance manuals, P&ID drawings, layout drawings, material certificates and calibration certificates for full FDA and GMP compliance.
Can you customize equipment for specific requirements?+
Absolutely. Our engineering team offers custom R&D and solution design based on your raw water analysis, site conditions, capacity requirements and target water quality standards. We have extensive experience in tailoring systems for unique applications.
What is the warranty period for your equipment?+
Standard warranty is 12 months from the date of commissioning or 18 months from the date of shipment, whichever comes first. Extended warranty and long-term maintenance contracts are available upon request.
Do you provide training for operators?+
Yes, we provide free on-site training for your operators covering equipment working principles, standard operating procedures, parameter settings, daily inspection and common fault troubleshooting. Remote training and refresher courses are also available.
What after-sales support do you offer?+
We offer full lifecycle after-sales support including regular inspection, preventive maintenance, consumable replacement, remote troubleshooting and 24/7 technical support. Our rapid response team ensures minimal production downtime.
